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What a ServiceNow forward deployed engineer does

Company profile

A ServiceNow forward deployed engineer (FDE) works on the Applied AI Forward Deployed Engineering team, with the title Forward Deployed Solution Engineer. The posting says you "act as the CTO of the build."

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  • A best-fit shortlist, not a pile of CVs
  • One agreement, one invoice

How the ServiceNow forward deployed engineer role works

ServiceNow's posting is titled "Forward Deployed Solution Engineer, Applied AI FDE". It calls the hire a Senior Forward Deployed Solution Engineer (FDSE). The FDSE owns "everything from backend services to LLM pipelines and front-end integrations."

The US role is remote. It asks for long software engineering experience, including time in customer-facing or embedded roles, plus travel. The same role is also open in London, Dublin, Amsterdam and Montreal.

ServiceNow also hires a Principal AI Forward Deployed Engineer in Santa Clara. This person is the lead architect for the FDE group within CRM and Industry Engineering.

How ServiceNow compares

ServiceNow sets a high experience bar. In return, it is one of the few FDE roles we found that is fully remote in the US.

Accenture and ServiceNow have also announced a joint forward deployed engineering programme that puts engineers inside customer environments. That programme is separate from ServiceNow's own hiring.

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  • One agreement, one invoice

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